As an IT professional and ex NHS employee, I have been watching the ever increasing budget and over run of the NHS integrated IT project with both bemusement and horror. Seriously what they are trying to do is not that hard and should not be costing the British Taxpayer at the last count an estimated £12.7 billion (The Times February 2009) bear in mind the Channel Tunnel cost £10 billion and this project is now running 4 years late. Who knows when it will come in and at what cost? No one in the government seems to have control over it, I can only hope that someone in the next government does.
But today just proved to me what a complete waste of money it’ll be if you can’t get the doctors trained to use it. I went in to see my doctor as I’ve been having some terrible stomach pains the last couple of weeks. And after poking and prodding was complete and diagnosed as a pulled muscle but have some blood tests in case it’s anything nastier. While I was there, prompted by what’s happened to Jade Goody, I asked when my last smear test was. Miss L was a toddler the last time I had one and as she’s nearly six I thought it might be due.
The doctor looked at me blankly and said…
‘I don’t have that information to tell you’.
So I looked at him and then at the computer screen which was in front of him and he added
‘well it’s up to the nurses to tell you that’.
I pointed out that I maybe attend my doctors once every two years and I don’t see the nurses to ask them. So then he looked back at the screen, because I’d pretty much shamed him into it and he said with a very surprised
‘Oh look it’s here on the front screen’
He didn’t have a clue how to use the system. Seriously will someone please, please, please make sure that they are going to be trained on the new system and don’t just leave them to it!
P.S Don’t get me started on the new touch screen receptionist system – obviously uncleaned touch screens and sick people together – what idiot thought of that?!?!